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Services

Parking

Complimentary Parking, including buses and RVs.

 

Photo Services

Hot Shots Imaging offers the perfect way to capture and save your Ruby Falls memories. The professional photography service will take your photo as your cave adventure begins and the photo will be available for purchase in a collectible folder in the Village Gift Shop at the end of your tour.  To view your Hot Shots Imaging photos, visit HotShotsImaging.com/RubyFalls

 

Guest Locker Rentals

Guest locker rentals are available as a convenient way to safely store your items while on your tour. $1.50/locker

 

Buy Now-Pick Up Later

The Ruby Falls Village Gift Shop is happy to hold your purchases until you're finished with your Ruby Falls adventure. 

 

Dog Kennels (Seasonal)

Ruby Falls provides four shaded, fenced outdoor kennels at no charge on a first-come, first-serve basis. Special considerations are taken for service animals. For small dogs, or dogs that may try to escape, we recommend bringing a pet crate or carrier to use in our kennels. Please check-in at the hospitality desk in the ticket atrium to check on kennel availability and to borrow a kennel lock.  For the safety of your pet, please check the weather forecast for the date of your visit

Due to health guidelines, pets are not permitted in the cave.

 

Electric Vehicle Charging Station

Electric vehicle charging stations are available at Ruby Falls on a first-come, first-serve basis.

Charger Specifications: Blink IQ 200 EV Charging Station

MFG: LITEON.
MODEL: IQW2-8OU-M1-R2-N-25
IN/OUT: 208/240V~, 1Ø, 12A~80A MAX
FREQ.: 60 Hz
MMQ: 1Wh or 1 sec
TEMP: -30°C to 50°C; -22°F to 122°F
TYPE: TYPE 3R
REV.: A

 

General Accessibility Information

Parking for guests with disabilities is available with a valid disability parking permit.

Wheelchair accessible venues include: Blue Heron Overlook, Village Plaza, Ticket Atrium, Village Gift Shop, Back Porch Dining, Restrooms, Castle Café, and the Castle Front Porch.

Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair or stroller accessible. Cave Walk guests should have the ability to stand for 1.5 hours and keep pace with their tour group. The Gentle Walking Tour moves along the cavern trail at a slower pace set by the group with several opportunities to rest on benches along the cavern trail while your guide shares in-depth information.

Historic Lookout Mountain Tower viewing decks built prior to modern accessibility standards are accessed only by stairs and are not wheelchair or stroller accessible. Blue Heron Overlook is wheelchair accessible.

As you might imagine, our park offers sensory stimulation including crowds, darkness, low and varied levels of lighting in the cavern, noises, colored and changing lighting, narrow cavern passages, music with volume changes during the waterfall light show, group tours, enclosed areas and close proximity with other guests in confined areas.

We recommend guests with light sensitivities including photosensitivities and seizure disorder, consult with your physician before visiting. Specialty lighting and other visual effects are used in the cave and during the waterfall light show.

Zip line and climbing wall participants need functional use of hands and feet, the mobility and strength to climb stairs and stand unassisted, and cognitive ability to understand instructions, rules and safety regulations associated with the activity.

Please contact Guest Services in advance of your visit at (423)821-2544 or info1@rubyfalls.com to discuss services and options. We're happy to help you plan for your visit.

 

Allergy Statement

Allergy Statement: Please note, environmental and food allergen exposure at Ruby Falls is similar to any city environment. As a natural attraction, Ruby Falls is unable to identify with absolute certainty, remove all potential triggers or limit allergens that may be brought by other guests. Tree nuts and peanuts are roasted on property. Cafe menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, SOY, and MILK, as food is not prepared in a separate allergen-free kitchen. Please contact us if you need additional information and assistance.