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Advance Online Reservation Required. Tickets not sold onsite at Ruby Falls. Information on COVID-19 Response. 

Services

Parking

Complimentary Parking, including buses and RVs.

Photo Services

Magic Memories offers the perfect way to capture your adventure at Ruby Falls. This specialized service will take your photo as the tour begins and have it available for purchase in a collectible folder in the Village Gift Shop at the end of your tour. To view your Magic Memories pictures taken at Ruby Falls, visitmagicmemories.com.

Guest Locker Rentals

Guest locker rentals are available as a convenient way to safely store your items while on your tour. $1.50/locker

Buy Now-Pick Up Later

The Ruby Falls Village Gift Shop offers complimentary service to store your purchases while you take your tour and during your stay at Ruby Falls. 

Dog Kennels

There are 4 shaded, fenced outdoor kennels available at no charge on a first-come, first-serve basis. Special considerations are taken for service animals. For small animals, or those that may try to escape, we recommend bringing a pet crate or carrier for use in our kennels. Due to health guidelines, pets are not allowed on the Ruby Falls tour. 

Electric Vehicle Charging Station

Electric vehicle charging stations are available at Ruby Falls on a first-come, first-serve basis. 

Accessibility

Parking for guests with disabilities is available with a valid disability parking permit. Wheelchair accessible venues include: Blue Heron Overlook, Village Plaza, Ticket Atrium, Village Gift Shop, Journey 360 VR Experience, Back Porch Dining, Ruby's Kitchen, Restrooms, Cavern Castle Café and Dining Area, and the Cavern Castle Front Porch. Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair accessible. Historic Lookout Mountain Tower viewing decks built prior to current accessibility standards are accessed by stairs. Additional accessibility information is available by contacting Ruby Falls at info1@rubyfalls.com. 

As you might imagine, our park offers sensory stimulation including crowds, darkness. varied levels of lighting in the cavern, noises, colored and changing lighting, narrow cavern passages, music with volume changes during the waterfall light show, group tours, enclosed areas, close proximity with other guests in confined areas and waiting in line.

Allergy Statement: Please note, environmental and food allergen exposure at Ruby Falls is similar to any city environment. As a natural attraction, Ruby Falls is unable to identify with absolute certainty, remove all potential triggers or limit allergens that may be brought by other guests. Tree nuts are roasted on property. Menu items may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, SOY, and MILK, as food is not prepared in a separate allergen-free kitchen. Please contact us if you need additional information and assistance.