Ruby Falls Tour Questions
General Ruby Falls Questions
Ruby Falls Cave Walk tickets cost $22.95 for adults and $12.95 for ages 3 - 11. Tickets are sold online only, and advance reservation is required.
Currently, all tickets are sold online only. Visit RubyFalls.com to purchase tickets.
Effective June 1, 2021, masks are advised for those not yet fully vaccinated and voluntary for vaccinated guests. Keep in mind, social distancing is not possible during cave tours due to the narrow cavern trail or in the elevator to the cave.
Is there a parking charge at Ruby Falls?
As always, parking at Ruby Falls is FREE.
How much time should I plan to spend at Ruby Falls?
Most guests spend 2-3 hours at Ruby Falls. Be sure to allow plenty of time to take in the view from the Lookout Mountain Tower and Blue Heron Overlook, grab a bite to eat, and browse around the Village Gift Shop.
Where is Ruby Falls located?
Ruby Falls is located on Lookout Mountain in Chattanooga, TN. We are conveniently located near Interstates 24. 75, and 59 and only minutes from downtown Chattanooga. For detailed directions, click here.
What is Ruby Falls?
A favorite destination for over 90 years, Ruby Falls is home to the tallest and deepest underground waterfall open to the public in the United States. Descend 26-stories by glass-front elevator to explore the scenic path to the breathtaking waterfall deep within Lookout Mountain led by a Ruby Falls guide. See stalagmites, stalactites, drapery formations and flowstone plus learn about the cave's storied history. Take in sweeping views of the Tennessee Valley and Tennessee River from Lookout Mountain Tower, brand-new Blue Heron Overlook, and the Ruby Falls Village Plaza. Extend the visit to include High Point ZIP Adventure at Ruby Falls, featuring soaring zip lines and climbing tower surrounded by spectacular vistas.
Do you allow pets?
Due to health guidelines, pets are not permitted on Ruby Falls cave adventures. There are 4 shaded, fenced kennel areas available at no charge on a first-come, first-serve basis. Please stop at the ticket desk for a kennel lock, or you may provide your own. Special considerations are taken for service animals. In addition, for small animals or animals which may try and escape, we recommend bringing a pet crate or carrier for use in our kennels.
Is parking available for my RV, Trailer, Motorcoach, Semi, or similar vehicle?
We do have limited parking available for large vehicles. Upon arrival, a parking lot attendant will direct you to the appropriate place to park. Because these spaces are limited, we recommend arriving before 10am or after 4pm.
What happens if it rains the day I plan to visit Ruby Falls?
No problem! Due to its location, weather is not a factor at Ruby Falls. In fact, rain actually enhances the tour by increasing the flow of the waterfall.
When is the best time to visit Ruby Falls?
The waterfall is beautiful year-round! If you are looking for a less-busy time to visit, we recommend reservations before 9 AM. Weekdays are a great time to visit as attendance tends to be higher on weekends, especially surrounding holidays and in the summer.
Ruby Falls Tour Questions
Is access to Ruby Falls Cavern by guide only, or can I go at my own pace?
All access to the cavern and waterfall is guided for the safety of our guests and the preservation of the cave.
What is the schedule for Cave Adventures?
The Cave Walk to Ruby Falls runs daily, throughout the day. Lantern Tours and Gentle Walking Tours are available select dates and times by reservation. For more information about Cave Adventure options and schedules, click here. Purchase tickets in advance online as walkup tickets are not sold onsite at Riby Falls and a limited number of tickets are available for each tour.
How long does the Cave Walk to Ruby Falls last?
The Cave Walk to Ruby Falls lasts on average 1 hour - 1 hour 20 minutes, depending on date and time of visit.
How much walking and standing is involved on the Cave Walk to Ruby Falls?
After descending 26-stories into the cave by glass-front elevator, guests walk just under one-mile, round trip on the paved cavern trail with their group. There are small groupings of steps, totalling approximately 35 steps with handrails provided. Height clearance along the cavern trail varies between over 100-feet to just under 6 feet. The cavern trail is narrow, with very limited opportunities to sit during the tour. Guests should have the ability to stand for up to 1.5 hours and move comfortably on their own along the trail, keeping pace with their tour group. For more information, please contact us at 423-821-2544.
Are there stairs, major hills or slopes in the cave?
The cavern trail to the waterfall is a paved pathway with only a couple of gradual slopes. There are approximately 35 stairs on the pathway, each paired in sets of 4-5 with handrails provided. The pathway may be wet in areas.
What should I wear on a cave adventure?
The temperature in the cave is around 60 degrees year-round. Comfortable shoes are suggested as the total walk is a little under a mile and the pathways, although paved, are uneven in some places. Heels, sandals, or backless shoes are not recommended.
Is the cave wheelchair accessible?
Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair accessible. Wheelchair accessible venues at Ruby Falls include: Blue Heron Overlook, Village Plaza, TreeTops Observation Room, Ticket Atrium, Village Gift Shop, Back Porch Dining, Restrooms, Cavern Cafe and Dining Area, Castle Front Porch, and Ground-Level Guest Services in the Ruby Falls Castle. Historic Lookout Mountain Tower viewing decks built prior to current accessibility standards are accessed by stairs. Additional accessibility information is available by contacting Ruby Falls at email@example.com.
How does Ruby Falls accommodate guests with other disabilities?
If you have special needs, please email firstname.lastname@example.org or call us at 423-821-2544 to discuss potential accommodations and allow time for arrangements to be made prior to your visit. For example, guests with hearing disabilities may request a printed copy of the tour.
As you might imagine, our park offers sensory stimulation including crowds, darkness. varied levels of lighting in the cavern, noises, colored and changing lighting, narrow cavern passages, music with volume changes, group tours, enclosed areas, and close proximity with other guests in confined areas.
Is the cave stroller accessible?
Due to narrow passages and steps, strollers are not permitted in the cave. For infants and toddlers, we recommend either front or back carriers; however we do not rent these onsite. Please keep in mind there are places with low ceilings in the cave.
Are cameras or video recorders allowed on cave adventures?
Both cameras and video recorders are welcome on any Ruby Falls cave adventure. The Gentle Walking Tour is a great tour option for guests who would like extra time on the cavern trail and at the waterfall for photographs.