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FAQ

General Ruby Falls Questions

Is there a parking charge at Ruby Falls?

How much time should I plan to spend at Ruby Falls?

Where is Ruby Falls located?

What is Ruby Falls?

Do you allow pets?

Is parking available for my RV, Trailer, Motorcoach, Semi, or similar vehicle?

What happens if it rains the day I plan to visit Ruby Falls?

When is the best time to visit Ruby Falls?

Ruby Falls Tour Questions

Is Ruby Falls a guided tour, or can I go at my own pace?

What is the tour schedule?

How long does the tour last?

How much walking and standing are involved to tour of the cave?

Are there stairs, major hills or slopes?

What should I wear on the tour?

Is the tour wheelchair accessible?

How does Ruby Falls accommodate guests with other disabilities?

Is the tour stroller accessible?

Are cameras or video recorders allowed on the tour?

 

General Ruby Falls Questions

 

Is there a parking charge at Ruby Falls?

As always, parking at Ruby Falls is FREE.

How much time should I plan to spend at Ruby Falls?

Most guests spend 2-3 hours at Ruby Falls.  Be sure to allow plenty of time to take in the view from the Lookout Mountain Tower and Blue Heron Overlook, grab a bite to eat, and browse around the Village Gift Shop.

Where is Ruby Falls located?

Ruby Falls is located on Lookout Mountain in Chattanooga, TN. We are conveniently located near Interstates 24. 75, and 59 and only minutes from downtown Chattanooga. For detailed directions, click here

What is Ruby Falls?

A favorite destination for over 89 years, Ruby Falls is home to the tallest and deepest underground waterfall open to the public in the United States. Descend 26-stories by elevator and then explore on foot during a guided tour along the scenic path to the breathtaking waterfall deep within Lookout Mountain. See stalagmites, stalactites, drapery formations and flowstone plus learn about the cave's storied history. Take in sweeping views of the Tennessee Valley and Tennessee River from Lookout Mountain Tower, brand-new Blue Heron Overlook, and the Ruby Falls Village Plaza. Extend the visit to include High Point ZIP Adventure at Ruby Falls, featuring soaring zip lines and climbing tower surrounded by spectacular vistas. 

Do you allow pets?

Due to health guidelines, pets are not allowed on the Ruby Falls tour. There are 4 shaded, fenced kennel areas available at no charge on a first come, first serve basis. Please stop at the ticket desk for a kennel lock, or you may provide your own. Special considerations are taken for service animals. In addition, for small animals or animals which may try and escape, we recommend bringing a pet crate or carrier for use in our kennels. 

Is parking available for my RV, Trailer, Motorcoach, Semi, or similar vehicle?

We do have limited parking available for large vehicles. Upon arrival, a parking lot attendant will direct you to the appropriate place to park. Because these spaces are limited, we recommend arriving before 10am or after 4pm. 

What happens if it rains the day I plan to visit Ruby Falls?

No problem! Due to its location, weather is not a factor at Ruby Falls. In fact, rain actually enhances the tour by increasing waterfall's water flow.

When is the best time to visit Ruby Falls?

Wait times are typically shorter before 9:30 AM. Weekdays are a great time to visit as attendance tends to be higher on weekends, especially surrounding holidays and in the summer.

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Ruby Falls Tour Questions

Is access to Ruby Falls Cavern only by guided tour, or can I go at my own pace?

All tours are guided for the safety of our guests and the preservation of the cave.  

What is the tour schedule?

Classic Waterfall Tours run daily, throughout the day.  Lantern Tours and Extended Cavern Tours are available on select dates and times by reservation. For more information about tour options and schedules, click here.   We recommend purchasing tickets in advance online for best availability as a limited number of tickets are available for each tour.

How long does the tour last?

The Classic Waterfall Tour lasts on average 1 hour and 15 minutes. Plan an additional 20 - 45 minutes for the cave elevator queue.

How much walking and standing is involved on a tour of the cave?

Guests stand while waiting in the elevator queue for up to 45 minutes, and for the entire duration of their tour.  After descending 26-stories into the cave by elevator, guests walk just under one-mile, round trip on the paved cavern trail with their tour group.  There are small groupings of steps, totalling approximately 35 steps with handrails provided.  Height clearance along the cavern trail varies between over 100-feet to just under 6 feet.  The cavern trail is narrow, with very limited opportunities to sit during the tour. Guests should have the ability to move comfortably on their own along the trail.  For more information, please contact us at 423-821-2544. 

Are there stairs, major hills or slopes in the cave?

The Ruby Falls tour is on a paved pathway with only a couple of gradual slopes. There are approximately 35 stairs on the pathway, each paired in sets of 4-5 with handrails provided. The pathway may be wet in areas.

What should I wear on the tour?

The temperature in the cave is around 60 degrees year round. Comfortable shoes are suggested as the total walk is a little under a mile and the pathways, although paved, are uneven in some places. Heels, sandals, or backless shoes are not recommended. 

Is the cave wheelchair accessible?

Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair accessible. Wheelchair accessible venues at Ruby Falls include: Blue Heron Overlook, Village Plaza, TreeTops Observation Room, Ticket Atrium, Village Gift Shop, Journey 360 VR Experience, Back Porch Dining, Restrooms, Cavern Cafe and Dining Area, Castle Front Porch, and Ground-Level Guest Services in the Ruby Falls Castle. Historic Lookout Mountain Tower viewing decks built prior  to current accessibility standards are accessed by stairs. Additional accessibility information is available by contacting Ruby Falls at info1@rubyfalls.com.

How does Ruby Falls accommodate guests with other disabilities?

If you have special tour needs, please email info1@rubyfalls.com or call us at 423-821-2544 to discuss potential accommodations and allow time for arrangements to be made prior to your visit. For example, guests with hearing disabilities may request a printed copy of the tour. 

As you might imagine, our park offers sensory stimulation including crowds, darkness. varied levels of lighting in the cavern, noises, colored and changing lighting, narrow cavern passages, music with volume changes during the waterfall light show, group tours, enclosed areas, close proximity with other guests in confined areas and waiting in line.

Is the tour stroller accessible?

Due to narrow passages and steps, strollers are not permitted on the cave tour. For infants and small children, we recommend either front or back carriers; however we do not rent these onsite. Please keep in mind there are places with low ceilings in the cave. 

Are cameras or video recorders allowed on the tour?

Both cameras and video recorders are welcome on any Ruby Falls tour.  The Extended Cavern Experience is a great tour option for guests who would like extra time on the cavern trail and at the waterfall for photographs.

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