Available Positions
Protect your personal information from fraudulent nationwide employment scams. All verified job opportunities at Ruby Falls are listed on this page. Candidates should apply by using the "Apply Now" link at the bottom of each job listing.
Every Ruby Falls team member plays a vital role in bringing the wonder of adventure and nature, along with exceptional hospitality to each guest, every day. We are searching for diverse applicants who are equally devoted to delivering fantastic service and are inspired by the opportunity of being part of an iconic southern attraction.
While all positions require the ability to speak English fluently, we'd love to know if you speak an additional language. Just let us know on your application if you are bi-lingual.
Apply for positions that are the best fit for your talents and interests by clicking the "Apply Now" link at the bottom of this page.
Full-Time
Tour Guide Team Member
Type of Position: Full-time Status: Non-Exempt Hours: Varies
Job Summary:
Tour guides are responsible for providing tours of the Ruby Falls Cavern. Tour guides are tasked with making guests feel welcomed following the principles of Give ‘Em the Pickle Customer Service, while also observing established safety procedures and guidelines, operating the elevator as assigned, helping maintain the cleanliness of the facility, and completing additional assigned tasks.
Responsibilities and Duties:
- Speak in front of at least 40 unknown persons and effectively deliver messages through verbal and non-verbal communication.
- Effectively communicate with people of all backgrounds and ages.
- Give 60-80 minute tours following established procedures.
- Make guest feel welcomed by answering questions.
- Load the tour and operate the elevator, as assigned, between tours.
- Effectively communicate with Admissions team, maintenance, and management regarding areas of concern.
- Be aware of emergency procedures and respond appropriately in the event of an incident/accident.
- Help maintain cleanliness of facilities.
- Remain upbeat and positive.
- Provide friendly customer service which meets the company’s expectations.
- Conduct restroom checks as needed.
- Other assignments assigned as needed.
Physical Requirements:
- Walk up to 5 miles
- Ability to use hands and fingers to press, grab
- Navigate low-light and uneven cave pathways
- Stand (up to 5 hours)
- Lift/Carry up to 40 pounds
Educational and Other Requirements:
- Must be at least 18 years old.
- Must be available to work weekends and holidays.
- Must be able to speak and communicate effectively with customers and coworkers.
- Ability to read, interpret, and respond to necessary documents.
- Ability to work with minimum amount of supervision.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability Insurance
- 401 (k) plan
- Paid Time Off
Outside Services Team Member
Type of Position: Full - Time Status: Non-Exempt Hours: 40 hours
Job Summary:
Coming to work doesn’t have to mean being stuck inside! The Ruby Falls Outdoor Services team enjoys the beauty of each season on scenic Lookout Mountain while interacting with guests, keeping the park secure and the grounds sparkling. Besides sharing recommendations to favorite restaurants and activities, the team helps keep car and pedestrian traffic flowing safely in our parking lots. Ruby Falls provides the gear to keep you comfortable in all kinds of weather!
Requirements:
- Stand intermittently up to 8 hours
- Lift and carry up to 50 pounds
- Be available to work weekends and holidays
- If over 18, have a valid driver's license to drive the company vehicle
Facilities and Grounds Team Member
Type of Position: Full Time Status: Non-Exempt Hours: Varies
Job Summary:
Facilities and Grounds is responsible for maintaining the safety, beauty, repairs, and cleanliness of the Ruby Falls campus. This team member will enthusiastically assist guests with directions and general information while ensuring that the Ruby Falls property maintains a clean, safe, and welcoming impression for every guest. Facilities and Grounds will work with their team to create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.
Responsibilities and Duties:
- Assists with installations and repairs of mechanical, electrical, heating, cooling, and plumbing projects.
- Performs various clean-up, sanitization and maintenance tasks across the Ruby Falls campus.
- Review needs with appropriate managers.
- Assist in organizing preventative maintenance, safety methods, and techniques in compliance with OSHA guidelines.
- Ensures the safety of the grounds before, after, or during inclement weather (ex: salting the parking lots).
- Ensure the building is secure before and after operational hours.
- Makes recommendations for changes and improvements to existing standards or procedures.
- Assists with setup/take down for meetings, events, or groups.
- Walks through cave and campus to make observations and correct any maintenance issues.
- Safely operate and maintain all company vehicles and equipment.
- Assist with traffic flow of parking lots and surrounding areas.
- Being watchful of Ruby Falls grounds to help deter criminal activity.
- Provide friendly, enthusiastic, and warm customer service with every guest.
- Provide accurate information regarding directions, ticketing prices and availability, and other information, as necessary.
- Remain visible to oncoming traffic and guests.
- Direct vehicles to nearest spots, parking and backing out of spaces, and assist with directing large buses, RV’s and delivery trucks.
- Be aware and ready to assist guests who need additional services.
- Maintain excellent and efficient communication with other team members via radios.
- Respond to emergencies and use best judgement to respond to each situation safely and effectively.
- “Thank” each guest leaving Ruby Falls.
- Other duties as assigned.
Required Skills, Knowledge, and Abilities:
- Ability to stand, stoop, walk on flat or uneven surfaces, lift, climb, twist, bend, sit intermittently or continuously throughout 8 hour shift.
- Ability to lift, grab, press, and push to perform essential duties.
- Lift and carry 20 to 100 lbs. occasionally to frequently (duties performed with proper safety equipment and team assistance).
- Ability to work inside of cave, building, and outdoors including inclement weather.
- Walk up to 2 miles each day.
- Ability to lift, grab, press, and push to perform essential duties.
- Push up to 100 pounds using a garbage tilt truck.
- Must be able to work in all but extreme inclement weather.
Physical Requirements:
- Ability to stand, stoop, walk on flat or uneven surfaces, lift, climb, twist, bend, sit intermittently or continuously throughout 8 hour shift.
- Ability to lift, grab, press, and push to perform essential duties.
- Lift and carry 20 to 100 lbs. occasionally to frequently (duties performed with proper safety equipment and team assistance).
- Ability to work inside of cave, building, and outdoors including inclement weather.
- Walk up to 2 miles each day.
- Ability to lift, grab, press, and push to perform essential duties.
- Push up to 100 pounds using a garbage tilt truck.
- Must be able to work in all but extreme inclement weather.
Educational and Other Requirements:
- Must be at least 21 years old.
- Must be available to work weekends and holidays.
- Must have valid driver’s licenses and acceptable MVR to drive the company vehicle.
- Ability to read, interpret, and respond to necessary documents.
- Ability to speak effectively with customers.
- Ability to work with minimum amount of supervision.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability Insurance
- 401 (k) plan
- Paid Time Off
Part-Time
Retail Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
If you are the type of person who likes to chat with the person in line next to you at the coffee shop, organizes your closet by color and loves living in the Chattanooga area, this might be the perfect job for you!
Position Description
Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas (dusting shelves, vacuuming floors and cleaning restroom), and keeping inventory stocked as directed. In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.
The retail team maintains a friendly, professional manner, works with a computerized point of sale program (training provided) and gives accurate change for cash purchases. The ability to stand for an 8-hour shift, lift and carry up to 30 pounds, navigate stairs, and bend and stoop to restock displays is required.
The retail team works together to create a shopping environment that meets Ruby Falls hospitality expectations, ensuring that the 500,000+ guests who visit each year have an exceptional experience.
A high school diploma or G.E.D. is required if not currently enrolled in high school.
Food Service Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
If you are the type of person who gets excited about what's on the Food Channel, thinks life is better when you have a snack close by and loves to meet new people, this position could be a great fit for you.
Position Description
The food service team delivers warm Ruby Falls hospitality by welcoming every guest, safely preparing menu items (both cooked and uncooked) according to the Tennessee Department of Health requirements, maintains cleanliness and organization of all refrigerators, freezers, and work area, delivers food orders, and keeps assigned area well stocked with supplies. Food Service team members perform cashier duties and are responsible for assisting customers with food purchases as well as answering guest questions about Ruby Falls and the Chattanooga area. Food Service team members follow safety policies and business procedures.
Members of the food service team maintain a friendly, professional manner. Must be able to work with a computerized point of sale program (training provided), have the ability to stand for an 8-hour shift, lift and carry up to 30 pounds, successfully navigate stairs, and bend or stoop to restock and clean refrigerators and freezers.
The food service team works together to meet Ruby Falls hospitality expectations, ensuring every one of our 500,000+ visitors each year have an exceptional experience.
A high school diploma or G.E.D. is required if not currently enrolled in high school.
Tour Guide Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
You might be our next great tour guide if friends say you've never met a stranger, you jump at the chance to lead your buddies on new adventures, get excited about science or history and can't wait to share the latest scoop.
As Ruby Falls ambassadors, the tour guide team delivers warm, enthusiastic Ruby Falls hospitality by making every guest feel welcome, appreciated and infused with the wonder of Ruby Falls. Tour guide team members lead groups of guests through the cave, promoting a fun, relaxed, and wonder-inspiring atmosphere, operate the elevator following protocol, and assist in maintaining the cleanliness of the facility. Team members provide information to guests about Ruby Falls, special events, and the Chattanooga area; answering questions in a friendly, professional manner. The team adheres to established safety procedures and business policies.
Applicants for this position must be comfortable speaking and leading tour groups, including sizable school field trip groups and special interest groups. Must have the availability to deliver a friendly, conversational style presentation in a manner that is engaging for guests with a broad range of ages and cultural backgrounds. Tour guides need a clear, vibrant, speaking voice and the ability to interact warmly.
Each member of the tour guide team maintains positive working relationships with teammates, supports the team to reach common goals and completes other tasks as assigned. Tour guides work as a team to meet Ruby Falls hospitality and safety expectations with every guest interaction, ensuring guests have an exceptional experience.
Tour guide applicants must be able to walk up to five miles during an 8-hour shift over uneven surfaces, successfully navigate stairs and if necessary, be able to stoop in areas where cave height is somewhat reduced.
A high school diploma or G.E.D. is required if not currently enrolled in high school
Outside Services Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
This is an ideal job for friendly folks who prefer being outdoors, delight in sharing their love of Chatttanooga and welcoming guests from around the world.
Coming to work doesn’t have to mean being stuck inside! The Ruby Falls Outdoor Services team enjoys the beauty of each season on scenic Lookout Mountain while interacting with guests, keeping the park secure and the grounds sparkling. Besides sharing recommendations to favorite restaurants and activities, the team helps keep car and pedestrian traffic flowing safely in our parking lots. Ruby Falls provides the gear to keep you comfortable in all kinds of weather!
Applicants for this position must be able to stand intermittently for up to an 8-hour shift, enjoy being outdoors, and be able to lift and carry up to 50 pounds.
Seasonal
Retail Team
Food Services Team
Tour Guide Team
Outside Services Team
Intern
There are no intern positions currently open at Ruby Falls.