Available Positions
Every Ruby Falls team member plays a vital role in bringing the wonder and exceptional hospitality of Ruby Falls to each guest, every day. We are searching for diverse applicants who are equally devoted to delivering fantastic customer service and are inspired by the opportunity of being part of an iconic southern attraction.
While all positions require the ability to speak English fluently, we'd love to know if you speak an additional language. Just let us know on your application if you are bi-lingual.
We encourage applicants to apply for positions that are the best fit for their talents by following the "Apply Now" link at the bottom of this page.
Protect your personal information from fraudulent nationwide employment scams. All verified job opportunities at Ruby Falls are listed on this page. Candidates should apply by using the "Apply Now" link at the bottom of each job listing.
Full-Time
Events Manager and Marketing Projects Coordinator
Reports To: Sr. Director of Marketing
Type of Position: Full-Time Status: Exempt Hours: Varies
Summary/Objective:
Manage and coordinate all planning and execution of Ruby Falls signature events, including, but not limited to, event logistics, relevant planning, personnel scheduling, set up, event operations, budget management, break down, and post-event evaluation. Coordinate marketing projects as assigned.
Signature Events Include:
- Romance at Ruby
- 100 Million Steps in March
- Spring Break Safari
- Environmental Summit
- Battle Below the Clouds
- National Day of Caves & Karst
- Ruby's Birthday Party
- Dread Hollow
- Christmas Underground
- Discovery Day
Essential Functions:
- Planning and coordinating events according to requirements, target audience, and event objectives to create a positive guest experience.
- Coordinate development of theme and creative direction for each event.
- Coordinate layout and production of event sets and technical requirements.
- Evaluate past events and develop suggestions to enhance the success of current and future events.
- Coordinate with marketing team to communicate and promote details of event internally and externally.
- Manage and adhere to event budget.
- Manage events coordinator.
- Responsible for set up and break down of events.
- Schedule necessary team members to set up, work, and break-down events.
- Supervise staff during set up, event operations, and break down.
- Successfully orchestrate and guide cross-functioning teams in support of all events, including facilities, operations, retail, and marketing.
- Source and negotiate with vendors, suppliers, bands, caterers, and bartenders.
- Coordinate rentals as required for events.
- Obtain permits and ensure compliance with regulatory agencies as needed.
- Negotiate signature event sponsorships as directed by marketing team.
- Develop post-event reports and coordinate post-event meetings to analyze success and make necessary changes and enhancements for future events.
- Coordinate marketing projects as assigned by Sr. Director of Marketing and Corporate Communications Manager.
Competencies:
- Minimum 5 years of event experience in a similar event management role.
- Demonstrated ability to lead deadline-driven, complex projects with cross-functional teams.
- Work weekends, nights and holidays as related to events.
- Knowledge of KPIs and techniques for successful achievement of these goals.
- Computer savvy. Proficient in MS Office Suite.
- Outstanding communication and negotiation ability.
- Excellent organizational and logistical skills.
- Self-motivated with a knack for problem-solving.
- Proven exceptional guest relations skills.
- A team player with leadership skills.
- BS/BA in marketing, hospitality management, PR, or related field is preferred.
Work Environment
Work is regularly performed in a combination of office, cavern, outside, and shop environments and is regularly exposed to dust, odors, oil, humidity, fumes and noise. Must be available to work weekends, holidays, and nights as needed.
Physical Demands
- Frequent standing, walking, sitting, bending, stooping, reaching, lifting, crawling, and carrying in conjunction with key responsibilities.
- Ability to successfully navigate cavern trail and stairs.
- Ability to work in cavern environment.
- Mental alertness to achieve high level of accuracy and manual dexterity to operate a computer, other office equipment, and hand tools.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
Admission Team Member
Type of Position: Full-Time Status: Non-Exempt Hours: Varies
Job Summary: Admissions Team Members are tasked with immediately greeting guests as they enter the Ruby Falls Ticketing Atrium and providing thorough information to guests as they purchase their tickets.
Admissions Team Members must maintain a cheerful, outgoing demeanor with guests as well as fellow team members.
Responsibilities and Duties:
- Assist customers with purchasing tickets, refunds, questions, and/or complaints courteously and efficiently.
- Ensure daily operations of ticketing desk and other areas are running smoothly.
- Provide excellent customer service following the SHA standards.
- Check-In groups.
- Adhere to all cashiering procedures.
- Call and Load tours.
- Monitor tours in cave.
- Provide leadership and support to front line staff.
- Understand staff schedule, schedule needs and cover shifts as needed.
- Work as Tour Guide as needed.
- Drive the 15-passenger van as needed.
- Other duties as needed or assigned
Physical Requirements:
- Stand for an 8 hour shift
- Lift and carry up to 40 pounds
- Bend, reach, and stoop
Educational and Other Requirements:
- High school diploma or equivalent required.
- Must be available to work weekends and holidays.
- Must be at least 18 years of age.
- Background check required.
- Must have valid driver’s licenses with acceptable MVR.
- Must be able to provide accurate change.
- Previous front desk or customer service experience helpful, but not required.
- Ability to read, interpret, and respond to necessary documents.
- Ability to speak effectively with customers.
- Ability to work with minimum amount of supervision.
Additional Required Knowledge, Skills, and Abilities:
- Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
- Ability to understand guest inquires and provide accurate responses.
- Ability to satisfactorily communicate with guests, co-workers and management to their understanding.
- Ability to count, give correct change, keep cash bags and drawers organized.
- Ability to Multi-task in a fast pace environment.
- The ability to work with a team.
- Problem-Solving Skills
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance Policy
- Supplemental Insurance
- Retirement benefits
- Paid Time Off
Retail Team Member
Type of Position: Full-time Status: Non-Exempt Hours: Varies
Job Summary:
Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas. In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.
Responsibilities and Duties:
- Work with a computerized point of sales program.
- Assist customers with purchases.
- Compute sales prices, total purchases and receive/process payment.
- Maintain cleanliness of shop area.
- Complete opening and closing duties as needed.
- Effectively communicate with people of all backgrounds.
- Provide friendly customer service with meets the company’s expectations and guidelines.
- Immediately acknowledge and greet guests.
- Accept payment and provide accurate change.
- Respond appropriately to incidents and emergencies.
- Effectively communicate with admissions team, maintenance, and management regarding areas of concern.
- Check areas for spills or fallen merchandise.
- Identity customer needs and answer product related questions.
- Stock and tag merchandise as needed.
- Other duties as assigned.
Physical Requirements:
- Stand for an 8 hour shift
- Ability to lift, grab, press, and push to perform essential duties.
- Lift and carry up to 40 pounds
- Bend, reach, and stoop
Educational and Other Requirements:
- Must be at least 18 years old.
- Must be available to work weekends and holidays.
- Previous retail or customer service experience helpful, but not required.
- Must be able to add, subtract, and provide accurate change
- Ability to read, write, interpret, and respond to necessary documents.
- Ability to speak and communicate effectively with customers.
- Ability to work with minimum amount of supervision.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short Term Disability Insurance
- 401 (k) plan
- Paid Time Off
Outside Services Team Member
Type of Position: Full - Time Status: Non-Exempt Hours: 40 hours
Job Summary:
The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.
Responsibilities and Duties:
- Assist with traffic flow of parking lots and surrounding areas.
- Being watchful of Ruby Falls grounds to help deter criminal activity.
- Provide friendly customer service which meets the company’s expectations.
- Motion vehicles into the parking lot using arm signals as soon as in sight.
- Immediately acknowledge and greet guests with verbal interaction.
- Offer enthusiastic descriptions of services offered at Ruby Falls and other attractions.
- Provide directional information.
- Assist large vehicles such as buses, RV’s, delivery trucks.
- Remain visible to oncoming traffic and guests.
- Direct vehicles to the next available spot.
- Assist guests back out of parking space, as needed.
- Escort guests to vehicles with umbrella, if needed.
- Be aware and ready to assist guests who need additional services.
- Verbally communicate with other team members via radio.
- Respond to parking lot emergencies and use best judgement to respond to each situation safely and effectively.
- Secure the building at night time by locking select areas.
- Empty trash cans and take trash bags to dumpster, if shift requires.
- Maintain cleanliness of all parking lots and other areas.
- Keep traffic moving though parking lot.
- “Thank” each guest leaving Ruby Falls.
- Other duties as assigned.
Physical Requirements:
- Stand (up to 8 hours; Some shifts require you to stand in one spot for majority of shift)
- Lift and carry up to 50 pounds
- Walk up to 2 miles each day
- Push up to 100 pounds using a garbage tilt truck.
- Must be able to work in all but the most inclement weather.
Educational and Other Requirements:
- High school diploma or G.E.D. if not currently enrolled.
- Must be available to work weekends and holidays.
- Must have valid driver’s licenses with acceptable MVR to drive the company vehicle (18 or older).
- Drive the company vehicle if age 18 or older.
- Ability to read, interpret, and respond to necessary documents.
- Ability to speak effectively with customers.
- Ability to work with minimum amount of supervision.
Part-Time
Retail Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
If you are the type of person who likes to chat with the person in line next to you at the coffee shop, organizes your closet by color and loves living in the Chattanooga area, this might be the perfect job for you!
Position Description
Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas (dusting shelves, vacuuming floors and cleaning restroom), and keeping inventory stocked as directed. In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.
The retail team maintains a friendly, professional manner, works with a computerized point of sale program (training provided) and gives accurate change for cash purchases. The ability to stand for an 8-hour shift, lift and carry up to 30 pounds, navigate stairs, and bend and stoop to restock displays is required.
The retail team works together to create a shopping environment that meets Ruby Falls hospitality expectations, ensuring that the 500,000+ guests who visit each year have an exceptional experience.
A high school diploma or G.E.D. is required if not currently enrolled in high school.
Food Service Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
If you are the type of person who gets excited about what's on the Food Channel, thinks life is better when you have a snack close by and loves to meet new people, this position could be a great fit for you.
Position Description
The food service team delivers warm Ruby Falls hospitality by welcoming every guest, safely preparing menu items (both cooked and uncooked) according to the Tennessee Department of Health requirements, maintains cleanliness and organization of all refrigerators, freezers, and work area, delivers food orders, and keeps assigned area well stocked with supplies. Food Service team members perform cashier duties and are responsible for assisting customers with food purchases as well as answering guest questions about Ruby Falls and the Chattanooga area. Food Service team members follow safety policies and business procedures.
Members of the food service team maintain a friendly, professional manner. Must be able to work with a computerized point of sale program (training provided), have the ability to stand for an 8-hour shift, lift and carry up to 30 pounds, successfully navigate stairs, and bend or stoop to restock and clean refrigerators and freezers.
The food service team works together to meet Ruby Falls hospitality expectations, ensuring every one of our 500,000+ visitors each year have an exceptional experience.
A high school diploma or G.E.D. is required if not currently enrolled in high school.
Tour Guide Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
You might be our next great tour guide if friends say you've never met a stranger, you jump at the chance to lead your buddies on new adventures, get excited about science or history and can't wait to share the latest scoop.
As Ruby Falls ambassadors, the tour guide team delivers warm, enthusiastic Ruby Falls hospitality by making every guest feel welcome, appreciated and infused with the wonder of Ruby Falls. Tour guide team members lead groups of guests through the cave, promoting a fun, relaxed, and wonder-inspiring atmosphere, operate the elevator following protocol, and assist in maintaining the cleanliness of the facility. Team members provide information to guests about Ruby Falls, special events, and the Chattanooga area; answering questions in a friendly, professional manner. The team adheres to established safety procedures and business policies.
Applicants for this position must be comfortable speaking and leading tour groups, including sizable school field trip groups and special interest groups. Must have the availability to deliver a friendly, conversational style presentation in a manner that is engaging for guests with a broad range of ages and cultural backgrounds. Tour guides need a clear, vibrant, speaking voice and the ability to interact warmly.
Each member of the tour guide team maintains positive working relationships with teammates, supports the team to reach common goals and completes other tasks as assigned. Tour guides work as a team to meet Ruby Falls hospitality and safety expectations with every guest interaction, ensuring guests have an exceptional experience.
Tour guide applicants must be able to walk up to five miles during an 8-hour shift over uneven surfaces, successfully navigate stairs and if necessary, be able to stoop in areas where cave height is somewhat reduced.
A high school diploma or G.E.D. is required if not currently enrolled in high school
Outside Services Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
This is an ideal team for friendly folks who delight in showing off their dance moves in front of a crowd, volunteer to plan the route for the homecoming parade, always wave to neighbors and random people on the sidewalk, and love to collect intriguing trivia facts.
The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.
As a front-line Ruby Falls host, team members need to have a cheerful, outgoing manner and provide exceptional customer service by ensuring guests feel welcome, secure, appreciated and informed. Each member of the team maintains positive working relationships with their teammates, supports the team to reach common goals and completes other tasks as assigned.
Applicants for this position must be able to stand for an 8-hour shift, enjoy being outdoors in all but the most inclement weather and be able to lift and carry up to 50 pounds.