Available Positions
Protect your personal information from fraudulent nationwide employment scams. All verified job opportunities at Ruby Falls are listed on this page. Candidates should apply by using the "Apply Now" link at the bottom of each job listing.
Every Ruby Falls team member plays a vital role in bringing the wonder and exceptional hospitality of Ruby Falls to each guest, every day. We are searching for diverse applicants who are equally devoted to delivering fantastic customer service and are inspired by the opportunity of being part of an iconic southern attraction.
While all positions require the ability to speak English fluently, we'd love to know if you speak an additional language. Just let us know on your application if you are bi-lingual.
We encourage applicants to apply for positions that are the best fit for their talents by following the "Apply Now" link at the bottom of this page.
Full-Time
Digital Media and Public Relations Coordinator
Type of Position: Full-Time Status: Non-Exempt
Job Summary:
Ruby Falls is seeking an experienced and detail oriented, digital media and public relations coordinator to join our marketing team. As a digital story teller and relationship builder, the coordinator will successfully implement our digital marketing communications strategy across multiple platforms, coordinate media relations and facilitate assigned public relation tactics.
Candidates need a strong background in creative writing, storytelling, relationship building, experience creating results-driven social media content, the ability to work independently and act strategically while exceling in a fast-paced environment.
Ruby Falls is home to the tallest underground waterfall open to the public in the United States, visited by 500,000 guests annually and is an industry leader in environmental sustainability. Our team culture invites creativity, diversity, and professional development.
Key Responsibilities
- Develop and execute strategy centered, multi-channel social media campaigns and content that will achieve campaign goals.
- Craft and publish compelling digital content for target audiences, using the brand voice as guided by the strategic communications plan.
- Create digital media assets, including photography, video, user generated content, live streams, e-newsletters, and simple graphics. Collaborate with the team’s graphic designer as identified in planning meetings.
- Be “the face” and brand ambassador of Ruby Falls in ongoing social media video series.
- Use creativity and digital performance analytics to inform best practices in content development and placement to drive engagement and organic growth on social media.
- Actively participate in content planning and team strategy sessions.
- Respond to social media comments, direct messages and reviews as guided by the communications strategy and good judgement.
- Draft and distribute press releases, media alerts and e-newsletters.
- Maintain and strengthen media contact list and event, industry and VIP databases.
- Monitor coverage and mentions. Maintain database of earned media and update accolade list. Share information internally as requested.
- Assist in producing and distributing media kits. Keep website media information page current and relevant in coordination with corporate communications manager.
- Serve as onsite media liaison, and respond to media inquiries. Coordinate media visits and onsite filming requests, vet and coordinate media pass requests, coordinate meet and greets and distribute b-roll and digital images. Complete tour guide training to successfully guide VIP guests and media through the cave.
- Collaborate with operations team regarding upcoming media visits and PR initiatives.
- Complete award nomination packages.
- Maintain a positive relationship with internal teams, key external communication partners and organizations. Represent Ruby Falls at select industry events.
- Facilitate media pitches as identified by corporate communications manager.
- Assist with implementation of crisis plan as directed.
Physical Requirements:
- Frequent standing, walking, sitting, bending, stooping, reaching, lifting, and carrying in conjunction with key responsibilities.
- Ability to successfully navigate cavern trail and stairs.
- Mental alertness to achieve high level of accuracy and manual dexterity to operate a computer and other office equipment.
- 15% of work is outdoors in a broad range of seasonal weather and in the Ruby Falls cave.
- 85% of work is performed indoors.
Educational Requirements:
- Bachelor’s degree in communications, PR, journalism or related field.
Qualifications
- 2-4 years of professional experience creating strategy-driven content for a brand or organization, drafting and distributing press releases, coordinating PR initiatives and a track record of identifying opportunities for innovation and best practices within digital platforms.
- 2-4 years of experience facilitating media relationships with traditional and digital media, and building external partnerships with professional or industry groups.
- An innate curiosity and excitement to share the brand story.
- Creative writer, with a well-honed ability to infuse written and visual content with brand personality that motivates action.
- A well-developed understanding of digital media platforms with an emphasis on social media and video, telling stories seamlessly regardless of medium.
- Video editing and on-camera experience helpful.
- Successful experience working with an integrated marketing communications strategy.
- High-comfort level with reaching and engaging an audience through multiple social media channels.
- Ability to successfully interact with internal and external teams.
- Flexibility for time-sensitive changes and agility to leverage market trends and communication opportunities in a fast-paced environment. Must have the ability to manage multiple projects simultaneously with desired outcomes.
- Ability to work a flexible schedule, including some off-hours, weekends and holidays.
- Shows initiative, is proactive and has the ability to work independently and collaboratively to accomplish desired outcomes.
Benefits:
- Health Insurance
- Short Term Disability Insurance
- 401(k) with Company Match After One Year of Employment
- Paid Time Off
Admission Team Member
Type of Position: Full-Time Status: Non-Exempt Hours: Varies
Job Summary: Admissions Team Members are tasked with immediately greeting guests as they enter the Ruby Falls Ticketing Atrium and providing thorough information to guests as they purchase their tickets.
Admissions Team Members must maintain a cheerful, outgoing demeanor with guests as well as fellow team members.
Responsibilities and Duties:
- Assist customers with purchasing tickets, refunds, questions, and/or complaints courteously and efficiently.
- Ensure daily operations of ticketing desk and other areas are running smoothly.
- Provide excellent customer service following the SHA standards.
- Check-In groups.
- Adhere to all cashiering procedures.
- Call and Load tours.
- Monitor tours in cave.
- Provide leadership and support to front line staff.
- Understand staff schedule, schedule needs and cover shifts as needed.
- Work as Tour Guide as needed.
- Drive the 15-passenger van as needed.
- Other duties as needed or assigned
Physical Requirements:
- Stand for an 8 hour shift
- Lift and carry up to 40 pounds
- Bend, reach, and stoop
Educational and Other Requirements:
- High school diploma or equivalent required.
- Must be available to work weekends and holidays.
- Must be at least 18 years of age.
- Background check required.
- Must have valid driver’s licenses with acceptable MVR.
- Must be able to provide accurate change.
- Previous front desk or customer service experience helpful, but not required.
- Ability to read, interpret, and respond to necessary documents.
- Ability to speak effectively with customers.
- Ability to work with minimum amount of supervision.
Additional Required Knowledge, Skills, and Abilities:
- Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
- Ability to understand guest inquires and provide accurate responses.
- Ability to satisfactorily communicate with guests, co-workers and management to their understanding.
- Ability to count, give correct change, keep cash bags and drawers organized.
- Ability to Multi-task in a fast pace environment.
- The ability to work with a team.
- Problem-Solving Skills
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance Policy
- Supplemental Insurance
- Retirement benefits
- Paid Time Off
Outside Services Team Member
Type of Position: Full - Time Status: Non-Exempt Hours: 40 hours
Job Summary:
The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.
Responsibilities and Duties:
- Assist with traffic flow of parking lots and surrounding areas.
- Being watchful of Ruby Falls grounds to help deter criminal activity.
- Provide friendly customer service which meets the company’s expectations.
- Motion vehicles into the parking lot using arm signals as soon as in sight.
- Immediately acknowledge and greet guests with verbal interaction.
- Offer enthusiastic descriptions of services offered at Ruby Falls and other attractions.
- Provide directional information.
- Assist large vehicles such as buses, RV’s, delivery trucks.
- Remain visible to oncoming traffic and guests.
- Direct vehicles to the next available spot.
- Assist guests back out of parking space, as needed.
- Escort guests to vehicles with umbrella, if needed.
- Be aware and ready to assist guests who need additional services.
- Verbally communicate with other team members via radio.
- Respond to parking lot emergencies and use best judgement to respond to each situation safely and effectively.
- Secure the building at night time by locking select areas.
- Empty trash cans and take trash bags to dumpster, if shift requires.
- Maintain cleanliness of all parking lots and other areas.
- Keep traffic moving though parking lot.
- “Thank” each guest leaving Ruby Falls.
- Other duties as assigned.
Physical Requirements:
- Stand (up to 8 hours; Some shifts require you to stand in one spot for majority of shift)
- Lift and carry up to 50 pounds
- Walk up to 2 miles each day
- Push up to 100 pounds using a garbage tilt truck.
- Must be able to work in all but the most inclement weather.
Educational and Other Requirements:
- High school diploma or G.E.D. if not currently enrolled.
- Must be available to work weekends and holidays.
- Must have valid driver’s licenses with acceptable MVR to drive the company vehicle (18 or older).
- Drive the company vehicle if age 18 or older.
- Ability to read, interpret, and respond to necessary documents.
- Ability to speak effectively with customers.
- Ability to work with minimum amount of supervision.
Maintenance Technician
Type of Position: Full Time Status: Non-Exempt Hours: Varies
Job Summary:
The Maintenance Technician is responsible for the safe maintenance of, cleanliness, repairs and/or replacements on Ruby Falls’ grounds. This team member also ensures maximum productivity, while supporting the policies, goals and objectives of Ruby Falls.
Responsibilities and Duties:
- Coordinates or installs, inspect repairs and maintains the mechanical, electrical, heating, cooling, and plumbing.
- Perform various clean-up and maintenance tasks in building, cave, and grounds.
- Dust, clean and sanitize facility, including restrooms, when necessary.
- Organizes and monitor facility maintenance operations.
- Establish schedules and methods for providing facility maintenance services.
- Review needs with appropriate management staff.
- Develop and organize preventative maintenance and safety methods and techniques in compliance with OSHA guidelines.
- Monitor and control supplies.
- Ensure the grounds are safe before or during inclement weather. (Ex: Salting the parking lots.)
- Make recommendations for changes and improvements to existing standards and procedures.
- Keep accurate maintenance records of work performed and report to direct supervisor.
- Assist with setup/take down for meetings, events, or groups.
- Contributes to team effort by analyzing problems and accomplishing related results as needed.
- Attend to emergencies when necessary.
- Walk through cave and campus to make observations and correct any maintenance issues.
- Safely operate and maintain all company vehicles and equipment- Must have a valid Driver’s License.
- Change light bulbs, as needed
- Other Duties as needed or assigned.
Required Skills, Knowledge, and Abilities:
- Skill in the operation of a variety of hand tools, equipment, etc.
- Ability to understand and carry out routine oral and written instructions.
- Ability to work with little or no supervision.
- Sustain long period of light to moderately heavy physical activities.
- Adhering to safety practices including OSHA regulations.
- Working under time constraints.
- Ability to work in tight and confined spaces.
- Ability to Problem-Solve.
Physical Requirements:
- The Maintenance Technician will spend intermittent and continuous time sitting, walking, standing, lifting, loading/unloading, climbing a ladder, and walking on flat and uphill levels.
- The Maintenance Technician will spend intermittent and continuous time bending and/or twisting.
- The Maintenance Technician may have to do light lifting of less than twenty (20) pounds for supplies and materials occasionally to frequently.
- The Maintenance Technician may have to do moderate to heavy lifting of twenty (20) to fifty (50) pounds occasionally to frequently.
- The Maintenance Technician may have to do heavy to very heavy lifting of fifty (50) to one hundred plus (100+) pounds occasionally to frequently. (With the proper safety equipment and team assistance)
- The Maintenance Technician will be required to wear protective equipment.
- The Maintenance Technician will spend intermittent and continuous time working inside of cave, building, and outdoors, including inclement weather.
Educational and Other Requirements:
- High-school diploma or equivalent required.
- Must be 21 or older.
- Minimum of 2-3 years of maintenance experience is desired.
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance Policy
- Supplemental Insurance
- Retirement benefits
- Paid Time Off
Part-Time
Retail Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
If you are the type of person who likes to chat with the person in line next to you at the coffee shop, organizes your closet by color and loves living in the Chattanooga area, this might be the perfect job for you!
Position Description
Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas (dusting shelves, vacuuming floors and cleaning restroom), and keeping inventory stocked as directed. In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.
The retail team maintains a friendly, professional manner, works with a computerized point of sale program (training provided) and gives accurate change for cash purchases. The ability to stand for an 8-hour shift, lift and carry up to 30 pounds, navigate stairs, and bend and stoop to restock displays is required.
The retail team works together to create a shopping environment that meets Ruby Falls hospitality expectations, ensuring that the 500,000+ guests who visit each year have an exceptional experience.
A high school diploma or G.E.D. is required if not currently enrolled in high school.
Food Service Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
If you are the type of person who gets excited about what's on the Food Channel, thinks life is better when you have a snack close by and loves to meet new people, this position could be a great fit for you.
Position Description
The food service team delivers warm Ruby Falls hospitality by welcoming every guest, safely preparing menu items (both cooked and uncooked) according to the Tennessee Department of Health requirements, maintains cleanliness and organization of all refrigerators, freezers, and work area, delivers food orders, and keeps assigned area well stocked with supplies. Food Service team members perform cashier duties and are responsible for assisting customers with food purchases as well as answering guest questions about Ruby Falls and the Chattanooga area. Food Service team members follow safety policies and business procedures.
Members of the food service team maintain a friendly, professional manner. Must be able to work with a computerized point of sale program (training provided), have the ability to stand for an 8-hour shift, lift and carry up to 30 pounds, successfully navigate stairs, and bend or stoop to restock and clean refrigerators and freezers.
The food service team works together to meet Ruby Falls hospitality expectations, ensuring every one of our 500,000+ visitors each year have an exceptional experience.
A high school diploma or G.E.D. is required if not currently enrolled in high school.
Tour Guide Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
You might be our next great tour guide if friends say you've never met a stranger, you jump at the chance to lead your buddies on new adventures, get excited about science or history and can't wait to share the latest scoop.
As Ruby Falls ambassadors, the tour guide team delivers warm, enthusiastic Ruby Falls hospitality by making every guest feel welcome, appreciated and infused with the wonder of Ruby Falls. Tour guide team members lead groups of guests through the cave, promoting a fun, relaxed, and wonder-inspiring atmosphere, operate the elevator following protocol, and assist in maintaining the cleanliness of the facility. Team members provide information to guests about Ruby Falls, special events, and the Chattanooga area; answering questions in a friendly, professional manner. The team adheres to established safety procedures and business policies.
Applicants for this position must be comfortable speaking and leading tour groups, including sizable school field trip groups and special interest groups. Must have the availability to deliver a friendly, conversational style presentation in a manner that is engaging for guests with a broad range of ages and cultural backgrounds. Tour guides need a clear, vibrant, speaking voice and the ability to interact warmly.
Each member of the tour guide team maintains positive working relationships with teammates, supports the team to reach common goals and completes other tasks as assigned. Tour guides work as a team to meet Ruby Falls hospitality and safety expectations with every guest interaction, ensuring guests have an exceptional experience.
Tour guide applicants must be able to walk up to five miles during an 8-hour shift over uneven surfaces, successfully navigate stairs and if necessary, be able to stoop in areas where cave height is somewhat reduced.
A high school diploma or G.E.D. is required if not currently enrolled in high school
Outside Services Team
Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays
This is an ideal team for friendly folks who delight in showing off their dance moves in front of a crowd, volunteer to plan the route for the homecoming parade, always wave to neighbors and random people on the sidewalk, and love to collect intriguing trivia facts.
The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies.
As a front-line Ruby Falls host, team members need to have a cheerful, outgoing manner and provide exceptional customer service by ensuring guests feel welcome, secure, appreciated and informed. Each member of the team maintains positive working relationships with their teammates, supports the team to reach common goals and completes other tasks as assigned.
Applicants for this position must be able to stand for an 8-hour shift, enjoy being outdoors in all but the most inclement weather and be able to lift and carry up to 50 pounds.
Seasonal
Retail Team
Food Services Team
Tour Guide Team
Outside Services Team
Intern
There are no intern positions currently open at Ruby Falls.