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Advance Reservation Required. UPDATED Covid-19 Response

Join Our Team

The Ruby Falls team shares the wonder of adventure and nature with guests from around the globe. 

We're searching for diverse applicants devoted to delivering fantastic service and are inspired by the opportunity to help guests create life-long memories.   

To check the status of your application, please call 423-800-0567 and leave a message with your name and phone number or email. 

Team Member Benefits

Just to name a few…

  • FREE Admission to Select Local Attractions
  • Scholarship Opportunities 
  • Flexible Scheduling 
  • Team Member Events and Celebrations
  • FREE Wellness Screenings 
  • 401k Opportunities
  • Free Parking

FULL-TIME TEAM MEMBER BENEFITS

  • TEAM MEMBER BENEFITS listed above PLUS
  • Paid Time Off
  • Health Insurance 
  • Dental Insurance 
  • Vision Insurance 
  • Life Insurance w/AD&D 
  • Short Term Disability 

While all positions require the ability to speak English fluently, we'd love to know if you speak an additional language. Just let us know on your application if you are bi-lingual.     


Admissions Team 

Admissions team members provide welcoming first impressions, assist with ticketing and reservations, and provide support and leadership to Ruby Falls front-line team members. Interested applicants must be at least 25 years old and possess a valid driver’s license.

Types of Positions:  Full-time and Part-time, Non-exempt

Schedule: Varies, availability on weekends and holidays necessary.

Available Openings


Tour Guide Team 

Tour guides introduce guests from aroung the globe to the natural beauty hidden below ground on cave adventures sure to create wonderful life-long memories!  Guides provide friendly, safe and engaging walking tours of Ruby Falls Cavern.

Types of Positions:  Full-time and Part-time, Non-exempt

Schedule: Varies, must be available to work weekends and holidays

View Available Openings

 

Outside Services Team 

Coming to work doesn’t have to mean being stuck inside! The Ruby Falls Outdoor Services team enjoys the beauty of each season on scenic Lookout Mountain while interacting with guests, keeping the park secure and the grounds sparkling. Besides sharing recommendations to favorite restaurants and activities, the team helps keep car and pedestrian traffic flowing safely in our parking lots. Ruby Falls provides the gear to keep you comfortable in all kinds of weather!

Types of Positions:  Full-time and Part-time, Non-exempt

Schedule: Varies, must be available to work weekends and holidays

View Available Openings

Cafe Team

Come make history with us at our brand-new Castle Cafe in the historic Ruby Falls Castle!  Cafe team members provide exceptional hospitality with a seasonal menu for guests visiting from around the globe.  Enjoy great perks like no late nights, a flexible schedule, supportive team members, and free tickets to area tourist attractions! 

Types of Positions: Full-time and Part-time, Non-exempt

Schedule: Flexible, schedule varies, must have availability to work weekends and holidays.

View Available Openings

Retail Team

Retail team members create a friendly and inclusive experience by warmly greeting guests and offering suggestions, answering questions about merchandise, stocking shelves, creating delightful shop deplays , and operating point of sale register.

Types of Positions: Full-time and Part-time, Non-exempt

Schedule: Varies, must be available to work weekends and holidays

View Available Openings

Facilities and Grounds Team 

Facilities and Grounds team members maintain the safety, beauty, upkeep, and cleanliness of the Ruby Falls campus. This team member assists guests with directions and general information while ensuring Ruby Falls park maintains a clean, safe, and welcoming impression for every guest. Facilities and Grounds works with their team to create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies. 

Types of Position:  Full-time, Non-exempt

Schedule: Varies, must be available to work weekends and holidays

View Available Openings

 

Internships, Adminstrative, Accounting, Human Resources and Marketing Teams

View Available Openings

 

 


Ruby Falls does not use a person’s membership in a class protected under federal and state law as a factor when making employment decisions including selection and job assignment.