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FAQ

General Ruby Falls Questions

Is there a parking charge at Ruby Falls?

How much time should I plan to spend at Ruby Falls?

Where is Ruby Falls located?

What is Ruby Falls?

Do you allow pets?

Is parking available for my RV, Trailer, Motorcoach, Semi, or similar vehicle?

What happens if it rains the day I plan to visit Ruby Falls?

When is the best time to visit Ruby Falls?

Ruby Falls Tour Questions

Is Ruby Falls a guided tour, or can I go at my own pace?

What is the tour schedule?

How long does the tour last?

How much walking is involved on a tour of the cave?

Are there stairs, major hills or slopes?

What should I wear on the tour?

Is the tour wheelchair accessible?

How does Ruby Falls accommodate guests with other disabilities?

Is the tour stroller accessible?

Are cameras or video recorders allowed on the tour?

 

General Ruby Falls Questions

 

Is there a parking charge at Ruby Falls?

As always, parking at Ruby Falls is FREE.

How much time should I plan to spend at Ruby Falls?

Most guests spend 2-3 hours at Ruby Falls.  Be sure to allow plenty of time to take in the view from the Lookout Mountain Tower and Blue Heron Overlook, grab a bite to eat, and browse around the Village Gift Shop.

Where is Ruby Falls located?

Ruby Falls is located on Lookout Mountain near Chattanooga, TN. We are conveniently located near Interstates 24. 75, and 59 and only minutes from downtown Chattanooga. For detailed directions, click here

What is Ruby Falls?

A favorite destination for over 88 years, Ruby Falls is home to the tallest and deepest underground waterfall open to the public in the United States. Descend 26-stories by elevator and then explore on foot during a guided tour along the scenic path to the breathtaking waterfall, 1,120 feet underground. See stalagmites, stalactites, drapery formations and flowstone plus learn about the cave's storied history. Take in sweeping views of the Tennessee Valley and Tennessee River from Lookout Mountain Tower, brand-new Blue Heron Overlook, and the Ruby Falls Village Plaza. Extend the visit to include ZIPStream Aerial Adventure, featuring soaring zip lines, climbing tower, and obstacle courses in the treetops surrounded by spectacular vistas. 

Do you allow pets?

Due to health guidelines, pets are not allowed on the Ruby Falls tour. There are 4 shaded, fenced kennel areas available at no charge on a first come, first serve basis. Special considerations are taken for service animals. In addition, for small animals or animals which may try and escape, we recommend bringing a pet crate or carrier for use in our kennels. 

Is parking available for my RV, Trailer, Motorcoach, Semi, or similar vehicle?

We do have limited parking available for large vehicles. Upon arrival, a parking lot attendant will direct you to the appropriate place to park. Because these spaces are limited, we recommend arriving before 10am or after 4pm. 

What happens if it rains the day I plan to visit Ruby Falls?

No problem! Due to its location, weather is not a factor at Ruby Falls. In fact, rain actually enhances the tour by increasing the volume of water in the cave. 

When is the best time to visit Ruby Falls?

Although the wait time is usually minimal for the Ruby Falls tour, mornings and late afternoons tend to be less crowded. 

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Ruby Falls Tour Questions

Is Ruby Falls a guided tour, or can I go at my own pace?

All tours through Ruby Falls are guided. 

What is the tour schedule?

Classic Waterfall Tours run daily, beginning approximately every 15 - 20 minutes, based on demand. Lantern Tours and Extended Cavern Tours are available on select dates and times by reservation. For more information on tour options, click here for more info.  Tours to Ruby Falls are sent every 15-20 minutes based on demand. 

How long does the tour last?

The tour to Ruby Falls lasts on average 1 hour and 15 minutes. 

How much walking is involved on a tour of the cave?

After descending 26-stories into the cave by elevator, guests walk just under one-mile, round trip of the paved cavern trail. 

Are there stairs, major hills or slopes?

The Ruby Falls tour is on a paved pathway with only a couple of gradual slopes. There are approximately 35 stairs on the pathway, each paired in sets of 4-5 with handrails provided. 

What should I wear on the tour?

The temperature in the cave is around 60 degrees year round. Comfortable shoes are suggested as the total walk is a little under a mile and the pathways, although paved, are uneven in some places. Heels, sandals, or backless shoes are not recommended. 

Is the tour wheelchair accessible?

Due to natural formations, narrow passages and small groupings of steps, the cavern is not wheelchair accessible. Wheelchair accessible venues at Ruby Falls include: Blue Heron Overlook, Village Plaza, Tree Tops Observation Room, Ticket Atrium, Village Gift Shop, Journey 360 VR Experience, Back Porch Dining, Ruby's Kitchen, Restrooms, Cavern Cafe and Dining Area, Castle Front Porch, Tree Tops Event Center (coming December 2018), and Ground-Level Guest Services in the Ruby Falls Castle. Historic Lookout Mountain Tower viewing decks built prior  to current accessibility standards are accessed by stairs. Additional accessibility information is available by contacting Ruby Falls at info1@rubyfalls.com.

How does Ruby Falls accommodate guests with other disabilities?

If you have special tour needs, please email info1@rubyfalls.com or call us at 423-821-2544 to discuss potential accommodations and allow time for arrangements to be made prior to your visit. For example, guests with hearing disabilities may request a printed copy of the tour. 

Is the tour stroller accessible?

Due to narrow passages and steps, strollers are not permitted on the cave tour. For infants and small children, we recommend either front or back carriers; however we do not rent these onsite. Please keep in mind there are places with low ceilings in the cave. 

Are cameras or video recorders allowed on the tour?

Both cameras and video recorders are allowed on the Ruby Falls tour. Along the way, you will have many excellent opportunities to record the many unusual wonders. 

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