Ruby Falls welcomes your visit! For planning purposes, we would like to pass along that our partner attraction, The Incline Railway, is temporarily closed for seasonal maintenance and anticipates reopening mid-November. Please check back for updates. 

FAQ


General Ruby Falls Questions

Is there a parking charge at Ruby Falls?

How much time should I plan to spend at Ruby Falls?

Where is Ruby Falls located?

What is Ruby Falls?

Do you allow pets?

Is parking available for my RV, Trailer, Motorcoach, Semi, or similar vehicle?

What happens if it rains the day I plan to visit Ruby Falls?

When is the best time to visit Ruby falls

Ruby Falls Tour Questions

Is Ruby Falls a guided tour, or can I go at my own pace?

How often are tours sent?

How long does the tour last?

What is the walking distance like?

Are there stairs, major hills or slopes?

What should I wear on the tour?

Is the tour handicap accessible?

How does Ruby Falls accommodate guests with other disabilities?

Is the tour stroller accessible?

Are cameras or video recorders allowed on the tour?


General Ruby Falls Questions

Is there a parking charge at Ruby Falls?

As always, parking at Ruby Falls is FREE.

How much time should I plan to spend at Ruby Falls?

Minimum time spent at Ruby Falls is 1 ½ hours. Be sure to allow extra time to visit the Lookout Mountain Tower, allow children to play in the Fun Forest Playground area, enjoy a delicious meal in the Cavern Café or the Fun Food Grill, and browse around Ruby Falls top rated gift shops.

Where is Ruby Falls located?

Ruby Falls is located on Lookout Mountain near Chattanooga, TN. We are conveniently located near Interstates 24. 75, and 59 and only minutes from downtown Chattanooga. For detailed directions, click here

What is Ruby Falls?

Ruby Falls is a guided cave tour back to see a 145-foot underground waterfall. The tour guide will point out several different rock formations and geological wonders throughout the tour. 

Do you allow pets?

Due to health guidelines, pets are not allowed on the Ruby Falls tour. There are 4 shaded, fenced kennel areas available at no charge on a first come, first serve basis. Special considerations are taken for service animals. In addition, for small animals or animals which may try and escape, we recommend bringing a pet crate or carrier for use in our kennels. 

Is parking available for my RV, Trailer, Motorcoach, Semi, or similar vehicle?

We do have limited parking available for large vehicles. Upon arrival, a parking lot attendant will direct you to the appropriate place to park. Because these spaces are limited, we recommend arriving before 10am or after 4pm. 

What happens if it rains the day I plan to visit Ruby Falls?

No problem! Due to its location, whether is not a factor at Ruby Falls. In fact, rain actually enhances the tour by increasing the volume of water in the cave. 

When is the best time to visit Ruby falls

Although the wait time is usually minimal for the Ruby Falls tour, mornings and late afternoons tend to be less crowded. 

Back to Top

Ruby Falls Tour Questions

Is Ruby Falls a guided tour, or can I go at my own pace?

All tours through Ruby Falls are guided. 

How often are tours sent?

Tours to Ruby Falls are sent every 15-20 minutes based on demand. 

How long does the tour last?

The tour to Ruby Falls lasts on average 1 hour and 15 minutes. 

What is the walking distance like?

The Ruby Falls tour is approximately 4/5 of a mile. 

Are there stairs, major hills or slopes?

The Ruby Falls tour is on a paved pathway with only a couple of gradual slopes. There are approximately 35 stairs on the pathway, each paired in sets of 4-5 with handrails provided. 

What should I wear on the tour?

The temperature in the cave is around 60 degrees year round. Comfortable shoes are suggested as the total walk is a little under a miles and the pathways, although paved, are uneven in some places. Heels, sandals, or backless shoes are not recommended. 

Is the tour handicap accessible?

The Ruby Falls entrance building is handicap accessible. Due to the natural, narrow cave passages, two way traffic, and steps, the cave tour is not wheelchair accessible.

How does Ruby Falls accommodate guests with other disabilities?

If you have special tour needs, please email info1@rubyfalls.com or call us at 423-821-2544 to discuss potential accommodations and allow time for arrangements to be made prior to your visit. For example, guests with hearing disabilities may request a printed copy of the tour. 

Is the tour stroller accessible?

Due to narrow passages and steps, strollers are not permitted on the cave tour. For infants and small children, we recommend either front or back carriers; however we do not rent these onsite. Please keep in mind there are places with low ceilings in the cave. 

Are cameras or video recorders allowed on the tour?

Both cameras and video recorders are allowed on the Ruby Falls tour. Along the way, you will have many excellent opportunities to record the many unusual wonders. 

Back to Top