×

Tours Sell Out Quickly! Buy your timed-entry tickets in advance for best availability.

Available Positions

Every Ruby Falls team member plays a vital role in bringing the wonder and exceptional hospitality of Ruby Falls to each guest, every day. We are searching for diverse applicants who are equally devoted to delivering fantastic customer service and are inspired by the opportunity of being part of an iconic southern attraction. 

While all positions require the ability to speak English fluently, we'd love to know if you speak an additional language. Just let us know on your application if you are bi-lingual. 

We encourage applicants to apply for positions that are the best fit for their talents by following the "Apply Now" link at the bottom of this page. 

Protect your personal information from fraudulent nationwide employment scams. All verified job opportunities at Ruby Falls are listed on this page. Candidates should apply by using the "Apply Now" link at the bottom of each job listing. 


Full-Time  Part-Time

Intern  Seasonal

 

 


Full-Time

Advertising Sales Manager

Type of Position: Full - Time Status: Exempt Hours: 40 hours/week
Job Summary:

Responsible for day-to-day management of advertising sales for R & R Hospitality, LLC including inventory provided by Ruby Falls. Additional responsibilities include active participation in local industry, sales planning and implementation, budgeting and staff supervision.


Responsibilities and Duties

  • Meet and exceed, individual and group sales targets by adhering to established sales guidelines, policies and procedures and efficient use of available staff and budget
  • Sell personal and TEAM annual sales quota
  • Develop creative and value-added programs and packages for advertising clients, including House and Outside Sales Accounts. 
  • Professionally represent the company and its sign inventories in all sales transactions and at related community and industry functions
  • Motivate, direct, and train sales staff
  • Remain abreast of industry trends and competitive information/programs
  • Assist with collection of past due accounts as required
  • Create and submit required reports as requested
  • Maintain and control expenses for the sales department
  • Other duties, as assigned


Required Skills/Abilities

  • Word processing and typing skills
  • Communication skills including verbal, listening, reading, and writing
  • Problem solving and reasoning skills
  • Microsoft Office Suite proficiency
  • Good customer service and interpersonal skills based on the standards of the Company 
  • Ability to work with sensitive information and maintain confidentiality 
  • High level computer skills/ technical savvy
  • Ability to work with little or no supervision
  • Attentiveness to detail

Physical Requirements

  • Frequent standing, walking, sitting, bending, stooping, reaching, lifting, and carrying in conjunction with key responsibilities
  • Lift up to 20 pounds
  • Mental alertness to achieve high level of accuracy and manual dexterity to operate a computer and other office equipment


Educational and Other Requirements

  • BA or BS degree in Administration, Marketing, Communications, Human Resources or related field, or a minimum four years experience in managing an outside sales team in the hospitality/leisure, media, or consumer products industries.
  • Proficient computer skills, including PC, related software, email, internet and communications equipment.
  • Outgoing and aggressive personality, along with excellent “people” skills. 
  • Demonstrated successful sales experience, including prospecting, closing, and maintaining accounts.
  • Ability to maintain professional appearance and represent the business appropriately to outside contacts. 
  • Previous staff management, including excellent staff motivation and team contribution. Willingness to work up to 7 days per week as required, and to make some overnight business trips out of the area as necessary.

Apply Now

 

IT Support Technician

Position Type: Non-Exempt/Hourly
Schedule: Varies, must be available to work weekends and holidays

Job Summary:

The IT Support Technician will provide support for hardware, software, applications, operating systems, connectivity, phones and surveillance equipment. 

Responsibilities and Duties:

  • Monitor and respond quickly and effectively to end-user requests
  • Learn and maintain POS software and Equipment
  • Install, test, and configure new workstations, peripheral equipment, and software
  • Document recurring issues and resolutions for efficient handling of future incidents across the team
  • Troubleshoot and diagnose hardware, software and network problems, tune performance of systems affecting end-users and provide solutions to problems using discretion and technical expertise
  • Desktop, Server, and network troubleshooting and support
  • Maintain inventory of all equipment, software and software licenses
  • Create and keep documentation up to date on procedures for implementing and maintaining equipment and software
  • Answers phones and performs other administrative duties
  • Works in front line positions as required
  • Other duties as needed or assigned 

Required Skills/Abilities:

  • Ability to troubleshoot common hardware/software issues
  • Ability to meet deadlines and adjust to changing priorities
  • Ability to follow instructions and work autonomously
  • Ability to quickly gain new skills and knowledge when faced with new challenges
  • Ability to deal effectively with people in a wide variety of situations
  • Must possess superior analytical skills and demonstrate problem-solving ability
  • Ability to operate in extremely high-pressure situations
  • Excellent understanding of computers (including hardware, Microsoft Office, and applications) and a demonstrated willingness to learn and apply new technology
  • Excellent customer service acumen and troubleshooting abilities
  • Excellent written and oral communication skills

Physical Requirements:

  • Frequent standing, walking, sitting, bending, stooping, reaching, lifting, and carrying in conjunction with key responsibilities.
  • Ability to successfully navigate cavern trail and stairs.
  • Mental alertness to achieve high level of accuracy and manual dexterity to operate a computer and other office equipment.

Educational and Other Requirements:

  • High School Diploma or GED required
  • Bachelor’s degree or 1-2 years of related experience preferred
  • Must be available to work weekends and holidays.

Benefits

  • Health Insurance  
  • Dental Insurance
  • Vision Insurance
  • Supplemental Insurance
  • Retirement benefits
  • Paid Time Off

Apply Now


Part-Time

Retail Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

If you are the type of person who likes to chat with the person in line next to you at the coffee shop, organizes your closet by color and loves living in the Chattanooga area, this might be the perfect job for you!

Position Description

Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas (dusting shelves, vacuuming floors and cleaning restroom), and keeping inventory stocked as directed.  In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.  

The retail team maintains a friendly, professional manner, works with a computerized point of sale program (training provided) and gives accurate change for cash purchases.  The ability to stand for an 8-hour shift, lift and carry up to 30 pounds, navigate stairs, and bend and stoop to restock displays is required. 

The retail team works together to create a shopping environment that meets Ruby Falls hospitality expectations, ensuring that the 500,000+ guests who visit each year have an exceptional experience.  

A high school diploma or G.E.D. is required if not currently enrolled in high school.

Apply Now

 

Food Service Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

If you are the type of person who gets excited about what's on the Food Channel, thinks life is better when you have a snack close by and loves to meet new people, this position could be a great fit for you. 

Position Description

The food service team delivers warm Ruby Falls hospitality by welcoming every guest, safely preparing menu items (both cooked and uncooked) according to the Tennessee Department of Health requirements, maintains cleanliness and organization of all refrigerators, freezers, and work area, delivers food orders, and keeps assigned area well stocked with supplies. Food Service team members perform cashier duties and are responsible for assisting customers with food purchases as well as answering guest questions about Ruby Falls and the Chattanooga area. Food Service team members follow safety policies and business procedures. 

Members of the food service team maintain a friendly, professional manner. Must be able to work with a computerized point of sale program (training provided), have the ability to stand for an 8-hour shift, lift and carry up to 30 pounds, successfully navigate stairs, and bend or stoop to restock and clean refrigerators and freezers. 

The food service team works together to meet Ruby Falls hospitality expectations, ensuring every one of our 500,000+ visitors each year have an exceptional experience. 

A high school diploma or G.E.D. is required if not currently enrolled in high school. 

Apply Now

 

Tour Guide Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

You might be our next great tour guide if friends say you've never met a stranger, you jump at the chance to lead your buddies on new adventures, get excited about science or history and can't wait to share the latest scoop. 

As Ruby Falls ambassadors, the tour guide team delivers warm, enthusiastic Ruby Falls hospitality by making every guest feel welcome, appreciated and infused with the wonder of Ruby Falls. Tour guide team members lead groups of guests through the cave, promoting a fun, relaxed, and wonder-inspiring atmosphere, operate the elevator following protocol, and assist in maintaining the cleanliness of the facility. Team members provide information to guests about Ruby Falls, special events, and the Chattanooga area; answering questions in a friendly, professional manner. The team adheres to established safety procedures and business policies. 

Applicants for this position must be comfortable speaking and leading tour groups, including sizable school field trip groups and special interest groups. Must have the availability to deliver a friendly, conversational style presentation in a manner that is engaging for guests with a broad range of ages and cultural backgrounds. Tour guides need a clear, vibrant, speaking voice and the ability to interact warmly. 

Each member of the tour guide team maintains positive working relationships with teammates, supports the team to reach common goals and completes other tasks as assigned. Tour guides work as a team to meet Ruby Falls hospitality and safety expectations with every guest interaction, ensuring guests have an exceptional experience. 

Tour guide applicants must be able to walk up to five miles during an 8-hour shift over uneven surfaces, successfully navigate stairs and if necessary, be able to stoop in areas where cave height is somewhat reduced. 

A high school diploma or G.E.D. is required if not currently enrolled in high school

Apply Now

 

Outside Services Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

This is an ideal team for friendly folks who delight in showing off their dance moves in front of a crowd, volunteer to plan the route for the homecoming parade, always wave to neighbors and random people on the sidewalk, and love to collect intriguing trivia facts. 

The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies. 

As a front-line Ruby Falls host, team members need to have a cheerful, outgoing manner and provide exceptional customer service by ensuring guests feel welcome, secure, appreciated and informed. Each member of the team maintains positive working relationships with their teammates, supports the team to reach common goals and completes other tasks as assigned. 

Applicants for this position must be able to stand for an 8-hour shift, enjoy being outdoors in all but the most inclement weather and be able to lift and carry up to 50 pounds. 

Apply Now


Intern 

Human Resource Internship

Position Type: Intern Status: Non-Exempt Hours: 25-29 hours/week

Job Summary:

Perform and coordinate the office’s administrative activities including, but not limited to storing, retrieving, and integrating information for dissemination to staff and managers.

Responsibilities and Duties:

  • Serve as a communication hub through sending out emails, memos, and appropriate correspondence on a variety of matters
  • Attend meetings to remain in the know, take meeting notes and distribute, follow up
  • Conduct light office work such as filing and maintain general spreadsheets
  • Answer phones, become the official “operator”
  • Assist with ADP portal enrollment and questions
  • Track applicants
  • Schedule interviews
  • Conduct exit interviews
  • Return calls and emails regarding employment
  • Prepare operational documents and make copies.
  • Help distribute uniforms and replacement name badges
  • Correspond with former team members to mail checks, claim un-returned uniforms
  • Prepare reports and material
  • Enter schedule
  • Track Attendance
  • Attend career fairs or other recruiting based events
  • Assist with company events
  • Learn and assist with orientation procedures
  • Assist in other areas when needed. (Cashier, tour guide, etc.)

Required Skills/Abilities:

  • Word processing and typing skills
  • Communication skills including verbal, listening, reading, and writing
  • Problem solving and reasoning skills
  • Microsoft Office Suite proficiency
  • Good customer service and interpersonal skills based on the standards of the Company
  • Ability to work with sensitive information and maintain confidentiality
  • High level computer skills/ technical savvy
  • Ability to work with little or no supervision
  • Attentiveness to detail

Physical Requirements:

  • Frequent standing, walking, sitting, bending, stooping, reaching, lifting, and carrying in conjunction with key responsibilities
  • Lift up to 40 pounds

Educational and Other Requirements:

  • High School Diploma or equivalent
  • Currently enrolled in a college or university, seeking a degree in business, or related field
  • Interested in pursing career in Human Resources
  • Must be available to work weekends and holidays.

Apply Now


Seasonal

We have part-time seasonal openings on the following teams: 

Retail Team
Food Services Team
Tour Guide Team
Outside Services Team

Apply Now