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Tours Sell Out Quickly!  BUY TICKETS in advance to reserve your tour check-in time. 

Available Positions

Every Ruby Falls team member plays a vital role in bringing the wonder and exceptional hospitality of Ruby Falls to each guest, every day. We are searching for diverse applicants who are equally devoted to delivering fantastic customer service and are inspired by the opportunity of being part of an iconic southern attraction. 

While all positions require the ability to speak English fluently, we'd love to know if you speak an additional language. Just let us know on your application if you are bi-lingual. 

We encourage applicants to apply for positions that are the best fit for their talents by following the "Apply Now" link at the bottom of this page. 

Protect your personal information from fraudulent nationwide employment scams. All verified job opportunities at Ruby Falls are listed on this page. Candidates should apply by using the "Apply Now" link at the bottom of each job listing. 


Full-Time  Part-Time

Intern  Seasonal

 

 


Full-Time

Creative Design Manager

Position Type: Full Time/Exempt

Responsibilities:

  • Collaborate with marketing and operations teams to shape the creative vision for Ruby Falls and its associated brands.
  • Design and develop creative concepts from inception to completion. 
  • Collaborate with marketing and operations teams to develop, conceptualize, and brainstorm visual solutions to meet marketing and operations creative needs. Includes print and digital advertising, print materials, brochures, signage, billboards, materials layouts, flyers, logo treatments, web design, email templates, and video. 
  • Provide creative support for public relations and digital marketing. 
  • Manage brand guidelines and oversee consistency across design and copy. 
  • Manage vendors for print, digital, and billboards. 
  • Stay abreast of creative trends, best practices, and benchmarks in design content and strategy. 
  • Maintain an advanced knowledge of software used for design and trends within the creative industry. 
  • Execute projects and manage to time/budget parameters while working with vendors and print brokers to determine best material options. 
  • Responsible for producing computer files and/or mechanicals necessary to produce final products within established deadlines. 

Required Skills: 

  • Proven ability to develop creative solutions to drive strategic corporate vision
  • Excellent interpersonal and problem solving skills
  • Excellent communication skills, both written and verbal
  • Must be a confident presenter
  • Experience planning and excecuting media campaigns
  • Ability to develop strong relationships with community and partner organizations and internal team members at all levels
  • Strong project management skills with ability to create and implement plans
  • The ability to take initiative, multi-task, and work on different projects with simultaneous, overlapping schedules
  • Proficiency in Adobe CC (InDesign, Illustrator, Photoshop, Acrobat) and Micosoft Office. Expert skills operating the MAC OS platform. 
  • Photography and video skills are a plus

Educational and Other Requirements:

  • Bachelor's Degree in Fine Art, Design, or related field required. 
  • Minimum 5 years of related field experience required. Experience in tourism/hospitality field a plus. 
  • Must be licensed to oeprate a motor vehicle and have an acceptable driving record. 
  • Must be willing to travel. 
  • Friendly and upbeat personality. 
  • Exceptional collaboration and team-building skills. 
  • Must be willing to work evenings, weekends, and holidays as required for events and proejcts associated with this position. 

Physical Requirements: 

  • The ability to frequently stand, walk, use hands and fingers, and reach with hands and arms. 
  • The ability to lift office products and supplies up to 30 pounds. 

Apply Now

 


Part-Time

Retail Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

If you are the type of person who likes to chat with the person in line next to you at the coffee shop, organizes your closet by color and loves living in the Chattanooga area, this might be the perfect job for you!

Position Description

Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas (dusting shelves, vacuuming floors and cleaning restroom), and keeping inventory stocked as directed.  In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.  

The retail team maintains a friendly, professional manner, works with a computerized point of sale program (training provided) and gives accurate change for cash purchases.  The ability to stand for an 8-hour shift, lift and carry up to 30 pounds, navigate stairs, and bend and stoop to restock displays is required. 

The retail team works together to create a shopping environment that meets Ruby Falls hospitality expectations, ensuring that the 500,000+ guests who visit each year have an exceptional experience.  

A high school diploma or G.E.D. is required if not currently enrolled in high school.

Apply Now

 

Food Service Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

If you are the type of person who gets excited about what's on the Food Channel, thinks life is better when you have a snack close by and loves to meet new people, this position could be a great fit for you. 

Position Description

The food service team delivers warm Ruby Falls hospitality by welcoming every guest, safely preparing menu items (both cooked and uncooked) according to the Tennessee Department of Health requirements, maintains cleanliness and organization of all refrigerators, freezers, and work area, delivers food orders, and keeps assigned area well stocked with supplies. Food Service team members perform cashier duties and are responsible for assisting customers with food purchases as well as answering guest questions about Ruby Falls and the Chattanooga area. Food Service team members follow safety policies and business procedures. 

Members of the food service team maintain a friendly, professional manner. Must be able to work with a computerized point of sale program (training provided), have the ability to stand for an 8-hour shift, lift and carry up to 30 pounds, successfully navigate stairs, and bend or stoop to restock and clean refrigerators and freezers. 

The food service team works together to meet Ruby Falls hospitality expectations, ensuring every one of our 500,000+ visitors each year have an exceptional experience. 

A high school diploma or G.E.D. is required if not currently enrolled in high school. 

Apply Now

 

Tour Guide Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

You might be our next great tour guide if friends say you've never met a stranger, you jump at the chance to lead your buddies on new adventures, get excited about science or history and can't wait to share the latest scoop. 

As Ruby Falls ambassadors, the tour guide team delivers warm, enthusiastic Ruby Falls hospitality by making every guest feel welcome, appreciated and infused with the wonder of Ruby Falls. Tour guide team members lead groups of guests through the cave, promoting a fun, relaxed, and wonder-inspiring atmosphere, operate the elevator following protocol, and assist in maintaining the cleanliness of the facility. Team members provide information to guests about Ruby Falls, special events, and the Chattanooga area; answering questions in a friendly, professional manner. The team adheres to established safety procedures and business policies. 

Applicants for this position must be comfortable speaking and leading tour groups, including sizable school field trip groups and special interest groups. Must have the availability to deliver a friendly, conversational style presentation in a manner that is engaging for guests with a broad range of ages and cultural backgrounds. Tour guides need a clear, vibrant, speaking voice and the ability to interact warmly. 

Each member of the tour guide team maintains positive working relationships with teammates, supports the team to reach common goals and completes other tasks as assigned. Tour guides work as a team to meet Ruby Falls hospitality and safety expectations with every guest interaction, ensuring guests have an exceptional experience. 

Tour guide applicants must be able to walk up to five miles during an 8-hour shift over uneven surfaces, successfully navigate stairs and if necessary, be able to stoop in areas where cave height is somewhat reduced. 

A high school diploma or G.E.D. is required if not currently enrolled in high school

Apply Now

 

Outside Services Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

This is an ideal team for friendly folks who delight in showing off their dance moves in front of a crowd, volunteer to plan the route for the homecoming parade, always wave to neighbors and random people on the sidewalk, and love to collect intriguing trivia facts. 

The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies. 

As a front-line Ruby Falls host, team members need to have a cheerful, outgoing manner and provide exceptional customer service by ensuring guests feel welcome, secure, appreciated and informed. Each member of the team maintains positive working relationships with their teammates, supports the team to reach common goals and completes other tasks as assigned. 

Applicants for this position must be able to stand for an 8-hour shift, enjoy being outdoors in all but the most inclement weather and be able to lift and carry up to 50 pounds. 

Apply Now


Intern 

Apply Now


Seasonal

We have part-time seasonal openings on the following teams: 

Retail Team
Food Services Team
Tour Guide Team
Outside Services Team

Apply Now