Available Positions

Every Ruby Falls team member plays a vital role in bringing the wonder and exceptional hospitality of Ruby Falls to each guest, every day. We are searching for diverse applicants who are equally devoted to delivering fantastic customer service and are inspired by the opportunity of being part of an iconic southern attraction. 

While all positions require the ability to speak English fluently, we'd love to know if you speak an additional language. Just let us know on your application if you are bi-lingual. 

We encourage applicants to apply for positions that are the best fit for their talents by following the "Apply Now" link at the bottom of this page. 

Protect your personal information from fraudulent nationwide employment scams. All verified job opportunities at Ruby Falls are listed on this page. Candidates should apply by using the "Apply Now" link at the bottom of each job listing. 


Full-Time

Part-Time

 

Intern

Seasonal


Full-Time

Digital Media and Public Relations Coordinator

Position Type: Full Time/Non Exempt

Ruby Falls is seeking a talented, digital media and public relations coordinator to join our marketing team.  As a digital story teller and relationship builder, the coordinator will have a significant role in successfully implementing our digital marketing communications and public relations strategies across multiple platforms, coordinate media relations and facilitate assigned public relation tactics.

Candidates need a strong background in creative writing, storytelling, relationship building, a solid understanding of results driven social media and public relations best practices, and the ability to work independently and strategically while excelling in a fast-paced environment.

Ruby Falls is home to America’s tallest and deepest underground waterfall open to the public and is an industry leader in environmental sustainability. We welcome 500,000 guests annually and have a team culture that encourages creativity, curiosity and professional development.

For consideration, please email your cover letter and resume to CommTeam@RubyFalls.com

Key Responsibilities

  • Develop and execute strategy-centered, multi-channel social media campaigns to achieve measured campaign goals.
  • Craft and publish compelling digital content for target audiences, using the brand voice as guided by the strategic communications plan.
  • Create on-brand digital media assets, including photography, user-generated content, video, live posts and simple graphics. Work with graphic design team to develop graphics as identified in content planning meetings.
  • Use creativity and digital performance analytics to direct best practices in content development and placement to drive engagement and organic growth on social media.
  • Actively respond to social media comments, direct messages and reviews as guided by the communications strategy and good judgement.
  • Draft, edit and distribute press releases and media alerts for events, activities and announcements.
  • Maintain and strengthen media and VIP contact list, and event and industry databases.
  • Monitor coverage and mentions. Maintain database of earned media and share information internally as outlined in internal communications plan.
  • Write and maintain current press kit. Keep website media information page current and relevant in coordination with website manager.
  • Serve as onsite media liaison, respond to media inquiries, coordinate media visits & onsite filming requests.
  • Represent Ruby Falls at select industry events.
  • Coordinate with related internal teams (special events, retail, food services, etc.) for onsite PR opportunities
  • Facilitate media pitches as identified by marketing communications strategy.

Education Requirement

  • Bachelor’s degree in communications or related field.

Qualifications

  • 2-4 years of professional experience creating strategy-driven content for a brand or organization, drafting and distributing press releases, coordinating PR initiatives and a track record of identifying opportunities for innovation and best practices within digital platforms.
  • 2-4 years of experience engaging traditional and digital media sources, facilitating media relationships and building external partnerships with professional or industry groups.
  • An innate curiosity and excitement to share the brand story.
  • Creative writer, with a well-honed ability to infuse all types of content (written and visual) with brand personality and messaging that motivates action.
  • A well-developed understanding of digital media platforms with an emphasis on mobile, social, and video with an ability to tell stories seamlessly regardless of medium.
  • High-comfort level with reaching and engaging an audience through multiple social media channels.
  • Flexibility for time-sensitive changes and a high-level of agility to leverage market trends and communication opportunities in a fast-paced environment.
  • Ability to work a flexible schedule, including some after-hours, weekends and holidays. 
  • A forward-looking understanding of the power of social media, combined with good judgment about what captures attention and gets people talking.
  • A cross-functional team player with the ability to successfully interact with internal and external teams.
  • Must have the ability to manage multiple projects simultaneously with desired outcomes.
  • Shows initiative, is proactive and has the ability to work independently and collaboratively to accomplish desired outcomes.

Physical Demands

  • Frequent standing, walking, sitting, bending, stooping, reaching, lifting, and carrying in conjunction with key responsibilities.
  • Ability to successfully navigate cavern trail and stairs.
  • Mental alertness to achieve high level of accuracy and manual dexterity to operate a computer and other office equipment.

Work Environment

  • 15% of work is outdoors in a broad range of seasonal weather and in the Ruby Falls cave.
  • 85% of work is performed indoors.

For consideration, please email your cover letter and resume to CommTeam@RubyFalls.com

 


Part-Time

Retail Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

If you are the type of person who likes to chat with the person in line next to you at the coffee shop, organizes your closet by color and loves living in the Chattanooga area, this might be the perfect job for you!

Position Description

Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas (dusting shelves, vacuuming floors and cleaning restroom), and keeping inventory stocked as directed.  In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.  

The retail team maintains a friendly, professional manner, works with a computerized point of sale program (training provided) and gives accurate change for cash purchases.  The ability to stand for an 8-hour shift, lift and carry up to 30 pounds, navigate stairs, and bend and stoop to restock displays is required. 

The retail team works together to create a shopping environment that meets Ruby Falls hospitality expectations, ensuring that the 500,000+ guests who visit each year have an exceptional experience.  

A high school diploma or G.E.D. is required if not currently enrolled in high school.

Apply Now

 

Food Service Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

If you are the type of person who gets excited about what's on the Food Channel, thinks life is better when you have a snack close by and loves to meet new people, this position could be a great fit for you. 

Position Description

The food service team delivers warm Ruby Falls hospitality by welcoming every guest, safely preparing menu items (both cooked and uncooked) according to the Tennessee Department of Health requirements, maintains cleanliness and organization of all refrigerators, freezers, and work area, delivers food orders, and keeps assigned area well stocked with supplies. Food Service team members perform cashier duties and are responsible for assisting customers with food purchases as well as answering guest questions about Ruby Falls and the Chattanooga area. Food Service team members follow safety policies and business procedures. 

Members of the food service team maintain a friendly, professional manner. Must be able to work with a computerized point of sale program (training provided), have the ability to stand for an 8-hour shift, lift and carry up to 30 pounds, successfully navigate stairs, and bend or stoop to restock and clean refrigerators and freezers. 

The food service team works together to meet Ruby Falls hospitality expectations, ensuring every one of our 500,000+ visitors each year have an exceptional experience. 

A high school diploma or G.E.D. is required if not currently enrolled in high school. 

Apply Now

 

Tour Guide Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

You might be our next great tour guide if friends say you've never met a stranger, you jump at the chance to lead your buddies on new adventures, get excited about science or history and can't wait to share the latest scoop. 

As Ruby Falls ambassadors, the tour guide team delivers warm, enthusiastic Ruby Falls hospitality by making every guest feel welcome, appreciated and infused with the wonder of Ruby Falls. Tour guide team members lead groups of guests through the cave, promoting a fun, relaxed, and wonder-inspiring atmosphere, operate the elevator following protocol, and assist in maintaining the cleanliness of the facility. Team members provide information to guests about Ruby Falls, special events, and the Chattanooga area; answering questions in a friendly, professional manner. The team adheres to established safety procedures and business policies. 

Applicants for this position must be comfortable speaking and leading tour groups, including sizable school field trip groups and special interest groups. Must have the availability to deliver a friendly, conversational style presentation in a manner that is engaging for guests with a broad range of ages and cultural backgrounds. Tour guides need a clear, vibrant, speaking voice and the ability to interact warmly. 

Each member of the tour guide team maintains positive working relationships with teammates, supports the team to reach common goals and completes other tasks as assigned. Tour guides work as a team to meet Ruby Falls hospitality and safety expectations with every guest interaction, ensuring guests have an exceptional experience. 

Tour guide applicants must be able to walk up to five miles during an 8-hour shift over uneven surfaces, successfully navigate stairs and if necessary, be able to stoop in areas where cave height is somewhat reduced. 

A high school diploma or G.E.D. is required if not currently enrolled in high school

Apply Now

 

Outside Services Team

Position Type: Non-management/Hourly
Schedule: Varies, must be available to work weekends and holidays

This is an ideal team for friendly folks who delight in showing off their dance moves in front of a crowd, volunteer to plan the route for the homecoming parade, always wave to neighbors and random people on the sidewalk, and love to collect intriguing trivia facts. 

The outside services team, delivers friendly Ruby Falls hospitality by immediately greeting guests as they arrive on property, directs traffic efficiently, assists guests as they park and exit parking lots. Team members keep parking grounds clean, offer directional assistance and enthusiastically answer guest questions about Ruby Falls, available tours, ticket options, food services, and the Chattanooga area. The outside services team create a strong presence to deter unlawful activity in a professional manner and adhere to established safety procedures and business policies. 

As a front-line Ruby Falls host, team members need to have a cheerful, outgoing manner and provide exceptional customer service by ensuring guests feel welcome, secure, appreciated and informed. Each member of the team maintains positive working relationships with their teammates, supports the team to reach common goals and completes other tasks as assigned. 

Applicants for this position must be able to stand for an 8-hour shift, enjoy being outdoors in all but the most inclement weather and be able to lift and carry up to 50 pounds. 

Apply Now


Intern

Please check back for available positions. 


Seasonal

We have part-time seasonal openings on the following teams: 

Retail Team
Food Services Team
Tour Guide Team
Outside Services Team

Apply Now