Below are descriptions of some of the available positions we have at Ruby Falls. Please read through all of the descriptions before clicking Apply Now at the bottom of this page.
Every employee is expected to provide exceptional customer service to all of our guests. All positions require the ability to speak English; ability in a foreign language is an asset. A high school diploma or G.E.D. is required if not currently enrolled in high school.
Cashiers are responsible for assisting customers with purchases, stocking, maintaining the cleanliness of designated area, keeping designated area organized, providing directional information, answering customer questions, and following established procedures.
Cashiers must be able to work with a computerized point of sale program. They must be able to make accurate change. They must be able to stand for an 8 hour shift, to lift and carry 10 to 20 pounds, to bend and stoop to restock displays. Cashiers are required to clean and dust shelves, to vacuum the floors and to help with restroom cleaning.
Food service employees are responsible for safely preparing menu items both cooked and uncooked abiding by all Tennessee Department of Health requirements, maintaining cleanliness and organization of all refrigerators and freezers, putting up food orders, using slicing tools, oven, grill and fry baskets, and following established procedures. Food service employees must also be able to perform cashier duties. Cashiers are responsible for assisting customers with purchases, stocking, maintaining the cleanliness of designated area, keeping designated area organized, providing directional information, answering customer questions, and following established procedures.
Food service staff must be able to stand for an 8 hour shift and lift and carry up to 20 pounds. They must be able to work with a computerized point of sale program and to make accurate change. The State Health Department requires that all food service personnel be free of any communicable disease. If you are under 16, you are not permitted to work in food service at Ruby Falls.
Tour guides are responsible for providing tours of the Ruby Falls Cavern, making guests feel welcomed, following established safety procedures and guidelines, operating the elevator as assigned, helping maintain the cleanliness of the facility, and completing additional assigned tasks.
Tour hosts must be able to walk up to five miles during an 8 hour shift. They must be able to speak before a group of 40 strangers and to converse easily with people of all backgrounds.
Parking Lot Attendant
Parking Lot Attendants in the Outside services Team Department are responsible for immediately greeting guests, assisting guests with entering and leaving the parking lot, directing traffic, providing directional information to other attractions, parking cars, keeping the grounds clean, assisting other staff members as requested, enthusiastically describing Ruby Falls services provided and creating a strong presence to deter unlawful activity all in a professional manner.
Parking Lot Attendants must be able to stand for an eight-hour shift and to work in all but the most inclement weather. Parking Lot Attendants must be able to lift and carry up to 50 pounds.